Delivery Policy
Innovative Tags is located in RED CLIFFS VIC. Orders are usually shipped within one – two working days of full payment being received. If Innovative Tags anticipate a delay despatching your purchase, for whatever reason, you will be notified within one – two working days.
Purchases shipped within Australia may be sent by StarTrack, Australia Post or a nominated courier service. If you haven’t received your goods within 7 working days of your purchase, please contact Innovative Tags via the form below.
Freight costs, are not included in the purchase price, and will be added at the checkout phase of your purchase according to your delivery address. If you wish to receive a quote on freight charges separate to your order, please contact Innovative Tags via the form below.
International delivery charges, will be added at the checkout phase of your purchase according to your Country, State, Zone or Province using the “International Standard” delivery process.
Delivery Destinations & Times
Please note: the below delivery times should be treated as estimates only. Orders are despatched within 2-3 business days.
| Location | Standard (Business Days) |
|---|---|
| NSW - Metro | 2 - 3 |
| NSW - Regional | 3 - 4 |
| ACT - All | 3 - 4 |
| VIC - Metro | 2 - 3 |
| VIC - Regional | 3 - 4 |
| QLD - Metro | 3 - 4 |
| QLD - Regional | 5 - 6 |
| SA - Metro | 2 - 3 |
| SA - Regional | 3 - 4 |
| WA - Metro | 5 - 7 |
| WA - Regional | 7 - 8 |
| TAS - Metro | 3 - 4 |
| TAS - Regional | 4 - 5 |
| NT - Metro | 4 - 5 |
| NT - Regional | 5 - 7 |
| New Zealand | 3 - 7 |
| International | 7 - 14 |
Delivery Q and A
StarTrack: To get an ETA of when your parcel will be delivered, please check the Track & Trace tool (if the item is already in transit).
AusPost: To get an ETA of when your parcel will be delivered, please check the Auspost Tracking Service (if the item is already in transit).
We do our best to meet our customers’ requests. But it’s not always possible to make your delivery within a specific time window.
First, use either StarTrack: Track & Trace tool or AusPost: Tracking Service to see if it’s in transit. If it doesn’t show up there, you can contact us via our online form on the right, don’t forget to fillin all required fields. We’ll then conduct a thorough investigation and keep you informed at every step of the way.
No, the driver can’t call you prior to delivery. This is primarily due to road safety reasons. Please contact us on 03 5024 1212 for alternative arrangements, if required.
StarTrack is now a business of Australia Post, and we use both fleets to ensure deliveries meet customer expectations. Whether it’s Australia Post or StarTrack that will deliver thus depends on the location and situation. There is no difference in delivery proceedure every driver carries a handheld scanner so you can sign upon receipt of your parcel, and so capture proof of delivery.
The driver will leave a ‘Sorry We Missed You’ card either at your front door or in your letterbox. This card has instructions about how you can collect your parcel or get it re-delivered.
All compensation claims need to be lodged with Innovative Tags. To lodge a request please fillin the Returns & Replacements Form stipulating Damaged in transit as the reason for return. Please refer to our Terms & Conditions for more information.
Why shop with us?
